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Insights
Alexa’s New Job: Leveraging AI for Patient Experie...
Leveraging voice-activated AI to help caregivers could be the revolution healthcare needs to accommodate both the need for better data and the need for more human connection.
Structuring Leader-Physician Rounding
Effective communication requires structure, so how do we structure leader-physician rounding?
Key Drivers of Excellence® for Physician Engagemen...
Understanding PRC’s Key Drivers® of Excellence and how they help you understand your Physician Engagement study.
3 Questions to Help You Avoid Leadership Blind Spo...
Sometimes despite our best intentions and effort, there is a disconnect with the outcome. Too often, I encounter leadership teams shocked or surprised to find out information that they wish they had known ahead of time.
Nurse Cinderella? Drawing the Line between Patient...
With real time patient feedback expanding across the healthcare marketplace, it’s easy to fall into the trap of confusing service recovery with the whole patient experience—a mistake costing many hospitals in time, money, and retention.
Expressing Gratitude to Employees
Saying “Thanks!” may seem less hard-nosed than other aspects of leadership, but it can have a dramatic impact on morale, culture, and behavior.