Hospital CAHPS
Cover all the bases for your survey needs
About the Survey
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey, which is also known as the CAHPS® Hospital Survey, offers consumers an easy way to compare the performance of one hospital with the performance of another when deciding where to receive care. The survey consists of 38 core questions that capture patients’ perceptions of the care they received in the hospital and gather general demographic information about the patients themselves
Who's Required to Complete the Survey?
The Centers for Medicare & Medicaid Services (CMS) requires acute care hospitals to complete 300 HCAHPS interviews per year to ensure statistical reliability and data integrity. These scores are publicly reported and play a key role in the Value-Based Purchasing program formula, which impacts each hospital’s annual Medicare reimbursement.
Critical Access Hospitals and some specialty hospitals have the option of submitting HCAHPS data to CMS. These hospitals generally have smaller populations and are not held to the strict standard of 300 completions per year, although that is still the goal. They also do not participate in Value-Based Purchasing because they’re not funded in the same way as acute care hospitals.
Partnering with PRC
CMS has listed PRC as an HCAHPS survey vendor since the program’s introduction in 2006. Over the past 20 years, PRC has served over 500 unique HCAHPS clients.When hospitals choose PRC as their research partner, they commit to enhancing patient perceptions, driving greater loyalty, and improving institutional performance.
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